Terms & Conditions

Last Updated: 7^th June, 2025

By using www.athlizo.com or placing orders through Alibaba.com, you agree to comply with these Terms & Conditions.

1. Order Acceptance & Customization

• Orders are binding only after payment confirmation and our written acceptance.
• For customized/bulk orders, clients must provide:
  • Brand logos, designs, or artwork in high-resolution (vector/SVG/PNG).
  • Specific product requirements (colors, sizes, labels, packaging).
• We reserve the right to reject orders due to:
  • Stock unavailability.
  • Pricing errors.
  • Inability to meet customization demands (e.g., low-resolution artwork).

2. Pricing & Payment

• Prices are in USD and exclusive of taxes/duties unless stated.
• Bulk discounts apply for orders above 20 units (contact us for quotes).
• Accepted payment methods:
  • Credit/Debit Cards.
  • PayPal.
  • Bank Transfer (via Alibaba Trade Assurance for secure transactions).
• Custom orders require a 50% deposit upfront; balance paid before shipment.

3. Shipping & Delivery

• Production Time:
  • Standard items: 5–7 business days.
  • Custom/bulk orders: 7–15 days (varies by complexity).
• Shipping:
  • Costs calculated at checkout (DHL, FedEx, or local carriers).
  • Risk of loss/damage transfers to the buyer upon delivery.
• Delays: Not liable for delays caused by customs, weather, or carrier issues.

4. Intellectual Property & Branding

• Client Responsibilities:
  • By submitting logos/designs, you confirm ownership or legal rights to use them.
  • Athlizo is not liable for copyright/trademark violations in provided artwork.
• Our Rights:
  • Athlizo retains ownership of all production techniques, patterns, and templates.
  • We may use completed product images (without branding) for marketing unless otherwise agreed.

5. Returns & Warranty

• Customized orders are NON-REFUNDABLE (unless defective).
• Defective items: Report within 48 hours with photos/video for replacement.
• Standard returns: Unused, tagged items in original packaging within 14 days.

6. Limitation of Liability

• Athlizo is not liable for:
  • Indirect damages (lost profits, business interruptions).
  • Improper use of products.
  • Disputes arising from client-provided designs.

7. Dispute Resolution

• Contact us at info@athlizo.com to resolve issues.

For any concerns, contact us at info@athlizo.com.